Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at support@pockle.world.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

The customer is responsible for all return shipping charges and liability for lost or stolen return packages. We therefore recommend that you use a trackable service to return your items to us.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If within 14 days of its arrival, we can replace or provide a refund for the defective or wrong item.

Note that the images of the products on our Website are for illustrative purposes only. Colors on our Website may vary slightly depending on how your monitor is calibrated and which operating system your computer or mobile device uses. We take reasonable steps to make sure all our images are true to the actual product you are purchasing but we can't guarantee a perfect match every time due to almost limitless variations in home monitor set ups and operating systems.

Exchanges

We cannot hold stock for exchanges.